Shipping Information
Rovenix Shipping Information
Order Processing Times
Your orders are our top priority. We typically need 1-3 business days to get your purchases on their way. Once dispatched, you'll receive a confirmation that your order is en route. During busy seasons like holidays, please allow up to 7 business days for us to process your order.
Estimated Shipping Times
Your location determines how quickly your Rovenix products arrive after they leave our hands. Here's a general guide based on where you are:
🇺🇸 United States: 7-10 Business Days
🇨🇦 Canada: 7-10 Business Days
🇬🇧 United Kingdom: 5-10 Business Days
🇦🇺 Australia: 7-10 Business Days
🇳🇿 New Zealand: 7-10 Business Days
Keep in mind, peak seasons and holidays might slow things down a bit due to high volumes or carrier delays. And if you're ordering internationally, customs might add some wait time.
Order Changes and Shipping Details
Accuracy is key for shipping! Please double-check your address at checkout to avoid any hitches. If we spot anything amiss, we'll reach out via email within 3 business days to confirm your details. Without a response, we might have to cancel the order to avoid further complications.
Spotted a mistake in your shipping info? Email us at info@rovenix.com within 24 hours, and we'll do our best to fix it, though we can't promise changes beyond this window.
Delayed Delivery
We aim for speed, but sometimes things beyond our control can cause delays. Whether it's a stormy weather delay or an unexpected hold-up, we're on it, collaborating with couriers to minimize wait times.
Should there be any hiccups affecting your order's timely arrival, like stock issues or payment hiccups, we'll inform you promptly.
Lost or Stolen Packages
It's disheartening when packages go missing, but once they're with the courier, they're out of our direct control. If you're facing a lost or stolen package scenario, contact us at info@rovenix.com. While we can't replace or refund lost or stolen items directly, we're here to guide you through the courier's claim process and explore possible solutions like replacements.
Shipping Policy Updates
Rovenix may revise this shipping policy. Stay updated by checking our website, as continued use of our products means you agree to these terms.
Questions or feedback? We're here for you. Reach out anytime for clarity or assistance with your shipping needs.